Your Council Tenancy

When you live in a council house or flat, you become a council tenant. Your Tenancy Advice Team is your first point of contact. We can help with anything to do with your tenancy or rent.

Get In Touch With Your Tenancy Advice Team

Do you have a query about a change to your tenancy or are not sure who to talk to about a neighbourhood issue.

Get Involved

We want to know how our housing services can be improved, and with your help, we can do this. You can also see housing survey results.

Your Tenancy

Information about issuing, changing and ending tenancy agreements.

Paying Your Rent

Find out about the different ways you, as a tenant, can pay your rent as a council tenant. Online, by direct debit or other options available.

Anti-Social Behaviour

People experiencing any type of anti-social behaviour as or from our tenants should make a complaint. We can then help resolve the problem.

Home News

Home News is a publication which is developed by us, for council tenants and leaseholders. You can find information about services you receive.

Right to Buy

Find out how tenants can get discounts to help them buy their home using the Right to Buy scheme.

Home Contents Insurance

We do not insure your home contents such as furniture, belongings or decorations against theft, fire, vandalism or burst pipes.

Variation to your Tenancy Agreement

You may be aware that we have been consulting with our tenants on introducing a wider range of service charges for our tenants. 

Following the consultation, we have agreed to only charge for some services. The charges will also be phased in and we will have a cap in place until 2023/24. The changes to service charges that we are proposing will require a change to our tenancy agreements. 

More information about Service charges and the proposed variation to Tenancy Agreements is available by clicking here.

The law states that we must tell every Bournemouth Council tenant who will be affected about the proposed changes so you have an opportunity to send us your comments. We will then consider all comments received before finalising any changes to the conditions of tenancy. All tenants will be receiving a letter very soon giving them further information.

To have your say, or find out more about the proposed changes you can look at the documents here or come along to one of our drop in sessions:

Thursday 9th August - 10am to 12pm at The Kinson Hub, Wimborne Road, Kinson BH11 9AW

Tuesday 21st August - 10am to 12pm at Castlepoint Library, Castlepoint, BH8 9UP

You could also email any comments to or contact our Tenancy Advice Team on 01202 451915

The closing date for comments on the proposed changes is Monday 3rd September 2018