Help us improve our services
We want to know how our housing service can be improved. We need your help to influence and scrutinise the services that we provide.
There are several ways to get involved listed below and you can contact our Resident Involvement Team.
For a limited time only...........
Feedback your views to the Housing Minister
The housing minister wants to hear the views of all social housing tenants on a number of issues:
- Managing complaints and redress routes
- Social Tenants' voices being heard
- Ensuring good and consistent quality services from landlords
- The safety of tenants
There are 25 questions and it will take approximately 15 minutes, depending on the length of your answers. The questionnaire closes on Wednesday 31st January 2018.
You can access the survey here: Tenant Engagement Survey
Annual Residents' Meeting - December 2017
The recent Annual Residents Meeting which took place at Kinson Community Centre was very well attended by tenants and leaseholders, it was so busy that not all questions could be answered during the short time available. All questions posed and their answers are available here: Q & A 2017
Customer satisfaction surveys
If you’re a new tenant or have recently had a repair to your property, an officer may have asked you some questions over the phone about the service.
Groups and Panels
Our groups and panels give tenants a chance to look at how we are performing, and suggest where we need to improve.
We have the following groups and panels:
Sometimes we need tenants and leaseholders to read through a proposed policy or proposed changes to a policy and to tell us what they think.
Also, groups and panels will sometimes ask many residents to answer a single question.
If you are interested in being a part of this process please contact us to volunteer.
Home News is our magazine for tenants and leaseholders. There are sometimes discussion groups about the magazine. You may also want to send Home News an article.
Our residents can also get involved by proofreading future editions.
Annual Report to Tenants
The Annual Report to Tenants is now included in our Home News magazine. It is our opportunity to tell you how we are performing, celebrate our achievements and highlight where and how we need to improve. We hope you find it a helpful snapshot of the past year.
Task and Finish Groups
We will be inviting tenants along throughout the year to some smaller group meetings. We look at improvements to one project at a time, such as the pack new tenants receive when they move into their new home. We intend to also look into the information tenants receive prior to having works undertaken, such as Kitchen and Bathroom refurbishment.
Would like to take part in one of these groups and feel you have some past experience or knowledge that would be helpful to these smaller projects?
Please register your interest by contacting the resident involvement team.
If you'd like to read the Tenant’s Survey 2014, or the Tenants Annual Report get in touch and request a copy.
We also have a page with further information for Council Tenants.