Website Accessibility

How we help our users get the best from this website

Change text size using your browser

If you find the text size on this website is too small or too large to read comfortably, you can change the size of the text through your browser. You can also choose font styles, colours, and foreground and background colours. The way you do this varies from browser to browser.

Some PCs will allow you to increase text size simply by holding down the 'control' and 'alt' keys and using the wheel in the middle of the mouse to make the text larger and smaller.

Microsoft Internet Explorer

If you are using Internet Explorer, go to the menu at the top of the browser window and select View, from the list of options, select Text Size. You will see a side menu open up; select the size you wish to view the website in.

Firefox (Mozilla)

If you are using Firefox, go to the menu at the top of the browser window and select View, from the list of options, select Text Size. You will see a side menu open up; select the size you wish to view the website in.

Firefox also allows the text size to be changed with keyboard shortcuts:

  • Press Ctrl and + to increase the size
  • Press Ctrl and - to decrease the size
  • Press Ctrl and 0 to go back to the default size

Apple Mac

For a computer using a Macintosh operating system

  • Press Cmd and + to increase the size
  • Press Cmd and - to decrease the size
  • Press Cmd and 0 to go back to the default size

Linux

For a computer using a Linux operating system

  • Press Ctrl and + to increase the size
  • Press Ctrl and - to decrease the size
  • Press Ctrl and 0 to go back to the default size

W3C Compliance

The World Wide Web Consortium (W3C) provides Web Content Accessibility Guidelines (WCAG) for people who create and maintain websites.

These guidelines help organisations provide websites that are accessible to people with disabilities. The guidelines are split into 3 priority levels:

  • Priority 1 (A)
  • Priority 2 (AA)
  • Priority 3 (AAA)

We aim to make our site a minimum of Priority 2 and strive for Priority 3 wherever possible.

Accessible Facilities in our Buildings

We have a legal duty to make sure our services and buildings can be accessed by disabled people. This means we must take all reasonable steps to change anything that might stop customers using our services or be a barrier.

Most council buildings that are open to the public provide reasonable access for wheelchair users and other disabled people. Details on disabled access in our public buildings are available in our Customer Services section.

If you are having difficulty accessing a council building please let us know, you can email or call 01202 451451 and we'll do our best to improve the situation.

However, many of our buildings are old and some are listed so it's not always possible to make them fully accessible. If this happens we'll provide the service you need in another way so that you don't have to visit.            

    

Contact Us

Telephone

General Enquiries

01202 451451

Address

Customer Services Centre

St Stephens Road
Bournemouth
BH2 6EB

Online

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